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212° Service: The 10 Rules for Creating a Service Culture

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º Service: The 10 Rules for Creating a Service Culture Audiobook | Mac Anderson | likapelaja.ml

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We guarantee that Customer Love by Mac Anderson will get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories. Mac Anderson's books have sold over 2 million copies with a writing style that is so simple, yet so engaging.

This one is a must read for every member of your team. It is also a great way to thank your best customers, while reinforcing your commitment to serve their needs. Every member of our team will get a copy of this book. Etch this quote in your brain and apply it to your business! If I had to pick one key to building a successful company, I wouldn't hesitate; it would be And as much as we try to complicate what great service is You notice I said simple, not easy. There is a big difference. That's what I love about our Customer Love Movie.

I get to share 24 unforgettable true stories about individuals and companies who have wowed their customers and turned them into raving fans! As the founder of Simple Truths, I've come to realize just how much people love great stories. I really like it and hope you will too. The conversation was pleasant. Earlier in the day I had presented a service professionalism training program for the Georgia Club Managers' Association, a group of managers representing some of the finest city, athletic, golf, and country clubs throughout the state of Georgia. Now I found myself dining with nine of the most highly respected leaders in the field of club management.

Somewhere between the appetizer and the salad, Manuel de Juan, general manager of the host, Capital City Club, spok. I especially enjoyed the stories you shared to illustrate your content points. As a matter of fact, at one point during your presentation, I almost interrupted you to share one of my stories I thought you might enjoy. He said, "The occasion was Easter Sunday and the day found more than club members and their guests crowded into the overflowing Capital City Club restaurant.

As they waited to dine, a club member and his four dinner guests approached the bar where they were greeted by the head bartender, Bob, who quickly began to take and fill each drink order. Everything progressed as might be expected until one of the guests placed an order for a specialty drink.

However, if you'll share its ingredients with me, I will be happy to make you on'. During my visit, I went into the hotel bar and the bartender suggested I try the house specialty, a sazerac. I remember the name of the drink because it was the same as that of the bar. Anyway, I tried the drink and I loved it.

212 Degree Leadership

Since then though, whenever I've tried to order it in other bars around the country I always get the same response, 'never heard of it. But never mind. Don't worry about it. Just give me a Bloody Mary instead.